About
A team dedicated to trading support
Trading House was born from a simple observation: trading businesses lose sales and clients for lack of responsive, skilled, multilingual support. We build and run that support for them.
01How we work
Recruited, trained, supervised
Every profile we place goes through the same process. That's what lets us run 100+ supports at a consistent level of quality.
- Recruitment
- Selection through written tests and role-plays. Knowledge of markets and platforms required for technical roles.
- Training
- Trained on your offer, scripts and tools before starting. A documented, shared answer base.
- Supervision
- One supervisor per team: conversation quality control, KPI tracking, cover during absences.
- Reporting
- Weekly report with figures: volumes handled, response times, conversions, areas for improvement.
02Principles
What we don't compromise on
Specialisation
Trading only. No generalists reassigned from one industry to another.
Compliance
No promises of profit. Our teams sell and assist — they don't advise.
Continuity
Absences and turnover covered by us, with no service interruption.
Transparency
Access to your conversations and figures at all times. No black box.
Scope
Trading House provides support and operational outsourcing services (setting, closing, community management, technical support). We do not provide investment advice, do not manage capital on behalf of third parties and are not affiliated with any broker, platform or copy trading service used by our clients.