Customers · Prop firms
Outsourced customer support for prop firms
Prop firm support covers the conversations and operations around your challenges: answering challenge buyers, onboarding new traders, handling payouts and verifying accounts. Trading House provides trained, supervised, multilingual teams for prop firms, from first-contact setting and closing to technical and operational support.
- 100+ trader supports managed
- 360° end-to-end support
- 7/7 coverage available
- Multilingual teams
01What's included
What the service covers
- Challenge support: answering challenge buyers and traders on Telegram, WhatsApp and Discord
- Onboarding of new traders
- Payout support and follow-up
- Prop firm account verification and validation
- Managing access, accounts and roles
- Setters and closers for challenge sales, and community management for your public channels
- Tracking and weekly reporting
02How it works
From first message to daily operations
- 01 · BriefYou tell us your challenge types, channels, ticket volumes and the languages of your traders.
- 02 · ProposalWe come back with a team composition within 24 hours.
- 03 · TrainingTeams learn your rules, processes and answer base before taking tickets.
- 04 · Daily operationThey handle tickets, onboarding and payout requests under a supervisor, with 7/7 coverage available.
- 05 · ReportingA weekly report covers volumes handled, response times and areas for improvement.
03Who it fits
Who this is for
- Prop firms whose support team is overloaded by challenge buyer questions
- Prop firms serving traders in several languages
- Newer prop firms that want a support and sales team without recruiting one
- Prop firms that want 7/7 coverage available for their traders
04FAQ
Frequently asked questions
What does outsourced prop firm support include?
Challenge support, onboarding of new traders, payout support and follow-up, account verification and validation, access management, and optionally setting, closing and community management around your challenges.
Can you handle payout questions?
Yes, payout support is part of the service: our team handles the requests and follow-up according to your rules and escalates to you whatever needs your decision.
Can the team support traders in several languages?
Our teams are multilingual and matched to your audience. Tell us the languages you need.
Do you run or fund trading accounts?
No. We provide support and operational outsourcing only. We do not manage capital, give investment advice or operate as a prop firm, and we are not affiliated with any broker or platform.
Is 24/7 or 7/7 support possible?
7/7 coverage is available. Tell us the hours and time zones you need and we plan the team around them.
How do I get started and what does it cost?
Message us on WhatsApp or Telegram with your volumes and languages. Pricing depends on your needs, and we send a team proposal within 24 hours.
05Related services
Other Trading House services
- By role
- By customer type
Scope. Trading House provides support and operational outsourcing only. We do not give investment advice, do not manage capital on behalf of third parties and are not affiliated with any broker or platform.