Services · Support & Operations
Technical, admin and operational support for trading businesses
Support and operations assistants are your clients' technical and operational point of contact: they connect MT4/MT5 and copy trading software, manage access, accounts and subscriptions, check broker dashboards and commissions, and keep tracking and admin up to date. Trading House provides trained, supervised assistants for traders, prop firms, signal providers and copy trading or IB businesses.
- 100+ trader supports managed
- 360° end-to-end support
- 7/7 coverage available
- Multilingual teams
01What's included
What the service covers
- MT4 / MT5 and copy trading software connections
- Managing access, accounts, subscriptions and roles
- Checking broker dashboards and commissions
- Tracking and performance monitoring
- Prop firm account verification and validation
- Bookkeeping and financial tracking
- Tracked KPIs: resolution time, tickets handled, satisfaction
02How it works
From first message to daily operations
- 01 · BriefYou tell us your platforms, tools, typical tickets and the languages of your clients.
- 02 · ProposalWe come back with a team composition within 24 hours.
- 03 · TrainingAssistants learn your platforms and processes, with a documented, shared answer base.
- 04 · Daily supportThey handle tickets and operations under a supervisor, with 7/7 coverage available.
- 05 · ReportingA weekly report covers tickets handled, response times and areas for improvement.
03Who it fits
Who this is for
- Traders and educators who manage access and subscriptions by hand
- Prop firms that need account checks and validation handled quickly
- Signal providers managing VIP access and renewals
- Copy trading and IB businesses connecting accounts and tracking commissions
04FAQ
Frequently asked questions
What does a trading support and operations assistant do?
They handle the technical and operational side of your client journey: platform connections, access and account management, subscriptions, broker dashboard and commission checks, tracking and admin.
Which platforms and tools do they work with?
MT4 / MT5, cTrader, copy trading software, Discord and your CRM.
Can they answer my clients' questions directly?
Yes. They act as your clients' technical and operational point of contact, using a documented answer base, and escalate to you what needs your decision.
Is support available every day?
7/7 coverage is available. Tell us the hours and languages you need.
Do your assistants touch my clients' funds or give advice?
No. They provide support and operations only. They do not manage capital on behalf of third parties and do not give investment advice.
How do I get started and what does it cost?
Message us on WhatsApp or Telegram with your platforms and volumes. Pricing depends on your needs, and we send a team proposal within 24 hours.
05Related services
Other Trading House services
- By role
- By customer type
Scope. Trading House provides support and operational outsourcing only. We do not give investment advice, do not manage capital on behalf of third parties and are not affiliated with any broker or platform.